Ooredoo Maldives, leveraging its expertise as the country’s first and only ISO-certified Contact Center, has successfully partnered with Maldives Immigration to conduct a comprehensive training program titled Mastering Customer Service. The training, held from 13th – 18th September 2025, focused on empowering frontline officers with essential skills to deliver outstanding customer experiences.

Conducted across six batches, the program was tailored specifically to the needs of Maldives Immigration, with a total of 160 officers participating. The sessions emphasized service excellence, effective communication, and strategies to create a strong service-first culture within the organization.

At Ooredoo, we believe that knowledge grows when shared. As the only ISO-certified Contact Center in the Maldives, we are committed to helping others build the expertise and confidence required to deliver excellent customer service. It was our privilege to extend this knowledge to Maldives Immigration and support their officers in strengthening their skills. Together, we are fostering a culture of excellence that ensures exceptional service for every individual.

Through initiatives like these, Ooredoo Maldives continues to reinforce its commitment to supporting national institutions, strengthening customer service standards, and contributing to the broader vision of a Digital Maldives.